Resource Author: Office of the Compliance Adviser Ombudsman

This toolkit offers a step by step guide on how to design and implement a grievance mechanism. It explains the purpose of having a grievance mechanism, including why this is a good business investment, issues to consider when establishing a grievance mechanism, how to build and operate an effective mechanism, and how to use feedback to improve a mechanism. This resource includes links to other useful tools.

Filed under Remediation Address

As type Web

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